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Glossary

Definition

What is Identity resolution?

Identity resolution is the process of matching records that belong to the same person or household across devices, channels and systems — using deterministic keys such as email or customer ID, and probabilistic signals — to build one unified customer profile.

It is the foundation of Customer 360, attribution and personalisation, and must respect consent and privacy rules about which identifiers may be linked.

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Customer data platforms, identity resolution and activation that turn data into personalised experiences.

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